Privacy Policy

I. INTRODUCTION

Our commitment to privacy: Yampi, Inc. ("Yampi," "we," "us," or "our") respects your privacy and handles personal information in a transparent, secure manner consistent with applicable federal laws and Delaware data protection laws.

Purpose of this policy: This privacy policy (this "policy") explains what personal information we collect (the "Personal Information"), why we collect it, and how we use, store, and share that information when you interact with any of our online products or services.

Who uses our services: The services help property owners, property managers, and tenants manage rental agreements, maintenance requests, payments, and other property-related data. Users can access services through a secure web dashboard or through approved messaging channels that rely on artificial intelligence technology for faster, context-aware support.

Scope: This Policy covers all Yampi brand digital touchpoints, including our public website, our cloud-based software-as-a-service platform, our mobile and chat interfaces such as WhatsApp, and any other site, application, or tool that links to this policy. Together, these touchpoints are called "the services".

This Policy does not apply to personal information collected in connection with Yampi recruitment, employment, or human resources practices. Those activities are addressed in a separate employee privacy notice.

User acknowledgment: When you access or use the services, or otherwise choose to share personal information with us, you confirm that you have read, understood, and agree to the terms of this privacy policy. If you do not accept these terms, please stop using the services and refrain from providing personal information. You may withdraw your consent at any time by contacting us, although this may limit your ability to use certain features.

II. INFORMATION WE COLLECT AND HOW WE COLLECT IT

6. Information we collect

We collect personal information to operate our business, provide services to users, and fulfill our legal obligations. This includes information you provide directly to us, information we collect automatically when you use the services, payment and transaction data, and information we receive from third-party sources.

Information you provide directly may include your name, phone number, email address, WhatsApp ID, rental agreement details (such as property address, rental amount, or duration), and any messages or service requests you send to us.

Payment and transaction data includes billing information and payment method details, which are processed by secure third-party providers, along with confirmations and transaction history.

Technical data collected automatically includes your IP address, browser and device information, operating system, usage patterns on our platform, and metadata from interactions with our AI-enabled tools or WhatsApp interface. If you allow it, we may also collect geolocation data from your device.

Information from third-party sources may include public real estate or property records, data from integrated platforms such as property management software, and service providers or business partners authorized to share information with us.

7. How we collect information

We collect personal information when you interact with us or with the services. This includes information you provide during account registration, rental onboarding, or maintenance requests. We also collect data from your interactions with our website, mobile application, AI-enabled chat interfaces, and other tools powered by third-party integrations. Additionally, we may receive information from property management systems or real estate databases that are integrated with our platform. Finally, we collect certain information automatically through cookies, logs, and usage analytics to ensure functionality, security, and service optimization.

III. HOW WE USE AND SHARE INFORMATION

8. How we use information

We use personal information to provide, maintain, and improve the services. This includes using information to verify identities, process payments, manage rentals, respond to service requests, and communicate through AI-enabled channels such as WhatsApp. We also use information to send alerts and notifications, perform internal analytics, ensure security and compliance with our terms, and fulfill legal and regulatory requirements. When necessary, we may use information to detect and prevent fraud or platform abuse. All use is governed by applicable law and grounded in operational necessity, user consent, or legitimate business interests.

9. Sharing and disclosure of information

We do not sell your personal information. Yampi is the sole owner of data collected through our Services. We may share your information with third parties only when necessary to provide the services, fulfill legal requirements, or carry out a transaction you have authorized. This includes sharing with service providers such as cloud infrastructure hosts, payment processors, messaging platform providers, and AI technology providers that support our operations. We may also share data with property owners, property managers, or maintenance personnel when necessary to fulfill a rental, request, or other user-initiated action. In limited cases, we may disclose information to government authorities or other parties when legally required to do so. All third parties who receive personal information from us are contractually obligated to safeguard that information and to use it solely for purposes authorized by Yampi.

IV. COOKIES AND TRACKING

10. Cookies and tracking technologies

We use cookies and similar technologies to improve user experience, ensure security, and collect usage data for analytics and performance monitoring. Cookies are small files placed on your device that help us remember your preferences and understand how you interact with our website and services. Some cookies are essential for site functionality, while others are used to measure performance or deliver relevant content. You can manage or disable cookies through your browser settings, although doing so may affect certain features or functionality of the services. We may also use third-party tools, such as Google Analytics, that rely on cookies and tracking technologies to help us improve our offerings. By using the services, you consent to our use of cookies in accordance with this policy.

V. LEGAL BASIS AND YOUR RIGHTS

11. Legal basis for processing

Where required by applicable law, including the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal bases: your consent, performance of a contract with you, our legal obligations, or our legitimate interests. Legitimate interests may include improving and securing the services, preventing fraud, ensuring platform functionality, and improving user experience. Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

12. Your rights and options

You may have certain rights regarding your personal information, subject to local laws. These may include the right to access, correct, update, delete, or restrict processing of your data. You may also have the right to object to processing or request data portability. If we rely on your consent to process your information, you may withdraw that consent at any time. To exercise these rights, you may contact us using the details provided in this policy. We will respond to all legitimate requests in accordance with applicable data protection laws. California residents may have additional rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA), including the right to know what categories of personal information we collect, the right to request deletion of your data, and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. If you wish to exercise any of these rights, please contact us at [Yampi privacy email].

VI. INTERNATIONAL TRANSFERS AND GOVERNING LAW

13. International data transfers

Yampi operates globally and may process personal information in jurisdictions outside your country of residence. This includes transferring data to the United States, where our primary servers and business operations are located, and to other countries where our service providers operate. We take appropriate measures to ensure such transfers comply with applicable data protection laws, including through the use of standard contractual clauses, data processing agreements, or reliance on adequacy decisions where applicable. By using the services or providing us with your information, you acknowledge and consent to these international transfers, including to jurisdictions that may not provide the same level of data protection as your country of origin.

14. Governing law and jurisdiction

This policy will be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. By accessing or using the services, you agree that any dispute arising from or relating to this policy or our privacy practices will be subject to the exclusive jurisdiction of the state or federal courts located in the State of Delaware. You consent to the personal jurisdiction of such courts and waive any objection based on inconvenient forum or venue. This provision is intended to provide legal clarity and predictability for all parties, while preserving any rights you may have under mandatory local data protection laws.

VII. DATA SECURITY AND RETENTION

15. Data security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit and at rest, multi-factor authentication for system access, regular audits and monitoring, and strict access controls limited to authorized personnel. We also require our third-party service providers to adhere to equivalent security standards through contractual obligations. While we take commercially reasonable steps to secure your information, no system or method of transmission over the Internet is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately using the information provided below.

16. Data retention

We retain personal information only for the time necessary to fulfill the purposes described in this policy, including providing the services, fulfilling our legal obligations, resolving disputes, and enforcing our agreements. The specific retention period depends on the type of information, the context in which it was collected, and applicable legal requirements. When personal information is no longer necessary, we take appropriate steps to securely delete, de-identify, or anonymize it. In some cases, we may retain certain data for longer periods if required by law or if necessary to establish, exercise, or defend legal claims.

VIII. UPDATES AND CONTACT INFORMATION

17. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices. If we make material changes, we will notify you by posting an updated version on our website or through other appropriate communication channels. We encourage you to review this policy periodically to stay informed about our privacy practices.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: